We at TEJA ORGANIC strive hard to maintain the best possible quality standards during the entire product production cycle to deliver the best in quality ORGANIC products, to our consumers.
Our replacement, return, and refund policies are designed to keep customers first and we always try to deliver the best in class service to our consumers.
The exchange, return & refund policies mentioned below are applicable only on Purchases made online through our official website and not applicable for products bought at offline stores or on any third-party platforms.
You can call us or e-mail us within 7 days from the date of delivery to book an exchange/ return/ refund request.
REPLACEMENT, RETURN & REFUND
- Replacement of the products may be considered in the below scenarios –
- In-transit damage of the product if such instances are reported within 24 hours of product delivery.
- If we deliver a product with a Shelf life remaining < 50% of the product life if such instances are reported within 24 hours of the delivery.
- In case of any quality-related concern, subject to verification from the internal quality control team after a detailed understanding of the concern raised and product evaluation.
- The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted.
- Scenarios where Replacement of the products is not allowed –
- No replacement is allowed for any expired product.
- Used products are strictly not allowed for replacement.
- Products are delivered on NON – RETURNABLE BASIS
- Return is allowed only in case of delivery of incorrect or damaged products.
- A refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company.
- Refunds can happen via e-Vouchers/ Gift Card/ Transfer into the customer’s bank account.
- Refunds via E-Voucher can be redeemed on the next purchase at Teja Organic within the validity date.
- Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).
- Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
- Cash Refunds are not allowed for COD orders.
- Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.